Parsons Presbyterian Manor shares customer service survey responses 2

Parsons Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Parsons Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, for the quality of the food, and for addressing individual needs.

One resident’s family said she would recommend to others. “I would tell them it’s safe, it is clean. Most of the quality of care is excellent. He loves it there.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.