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Parsons Presbyterian Manor receives customer experience award

Parsons Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award™. Qualifying for the award for the health care center in eight categories, Parsons Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.

“Receiving this recognition during a year that was marked by the COVID-19 pandemic is a tremendous achievement,” said Maegen Pegues, executive director. “It really shows that our residents and their families have confidence in us and the care that we provide.”

Throughout its 47-year history of serving the community, Parsons Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met.

Over the course of 2020, a sampling of Parsons Presbyterian Manor’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Parsons Presbyterian Manor in specific categories.

Every month, Parsons Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.  

By qualifying for the Pinnacle Customer Experience Award™, Parsons Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. The categories in which Parsons Presbyterian Manor was in the top 15 percent include: overall satisfaction, dining service, quality of food, cleanliness, meeting individual needs, demonstrating dignity and respect, recommend to others and overall customer experience.

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Parsons Presbyterian Manor offers independent living, assisted living, long-term health care and short-term rehabilitation. For more information about Parsons Presbyterian Manor, contact Victoria White, marketing director, at 620-421-1450 or vwhite@pmma.org.

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