Parsons Presbyterian Manor receives customer experience award 2022
Parsons Presbyterian Manor is proud to announce that they are again a recipient of Pinnacle Quality Insight’s Customer Experience Award™. Qualifying for the award for the health care center in 12 categories, Parsons Presbyterian Manor displays a continued dedication to providing best in class senior healthcare services.
“This award means so much because it comes from our residents and their families,” said Maegen Pegues, executive director. “It really shows that our residents and their families have confidence in us and the care that we provide.”
Throughout its 48-year history of serving the community, Parsons Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met.
Over the course of 2021, a sampling of Parsons Presbyterian Manor’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Parsons Presbyterian Manor in specific categories.
Every month, Parsons Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Parsons Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. The categories in which Parsons Presbyterian Manor was in the top 15 percent include: admission process, cleanliness, demonstrating dignity and respect, meeting individual needs, laundry service, overall customer experience, overall satisfaction, quality of food, response to problems, safety and security and willingness to recommend to others.
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Parsons Presbyterian Manor offers independent living, assisted living, long-term health care and short-term rehabilitation. For more information about Parsons Presbyterian Manor, contact Natae Nash, marketing and sales counselor, at 620-421-1450 or nnash@pmma.org.
