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Parsons Presbyterian Manor shares customer service survey responses

Parsons Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Parsons Presbyterian Manor residents and their families gave the community high scores for safety and security, demonstrating dignity and respect, and for the dining service.

“I appreciate the way they have treated us and taken care of us” said one resident of the staff members, adding they would recommend the community to others. “I would tell them we are very happy about it.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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