Parsons Presbyterian Manor shares new customer service survey feedback

Parsons Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Parsons Presbyterian Manor residents and their families gave the community high scores for cleanliness, the dining services, and the admission process. They also said they would recommend to others.

“I would tell them that it is a great place to live,” said one family member adding that the staff is great. “They have spoiled my family member rotten.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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