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Parsons Presbyterian Manor wins 2023 Pinnacle Customer Experience Award!

Congratulations to Parsons Presbyterian Manor for winning the 2023 Pinnacle Customer Experience Award, earned because of positive customer feedback through telephone surveys.

Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January and December 2022, Parsons Presbyterian Manor residents and their families gave the community high scores for cleanliness, safety and security and for demonstrating dignity and respect. They also said they would recommend to others.

“I would tell them that they work very hard to make everyone who lives there feel like it is their home,” said one resident’s family member. “I feel it is a safe and secure place for their loved on to be.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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